Last Updated: 11/19/2025
At Natures Rejuvenate, we prioritize product safety, hygiene, and compliance with industry regulations. To protect our customers and maintain the integrity of our products, we enforce a strict no-refund and no-return policy.
By placing an order on naturesrejuvenate.com, customers in both the United States and Nigeria agree to the terms outlined below.
1. All Sales Are Final
Due to the nature of our products—including vitamins, supplements, and medical equipment—all sales are final.
This means:
No refunds
No returns
No exchanges
No cancellations
This policy applies to any and all items, regardless of reason (including change of mind, ordering errors, or duplicate purchases).
2. Product Safety Standards
For health-related products, returns or exchanges are not permitted once the items have left our facility. This ensures:
Customer safety
Product integrity
Compliance with FDA, NAFDAC, and other regulatory guidelines
We cannot resell or reuse any returned health product, even if unopened.
3. Damaged, Missing, or Incorrect Items
Although all sales are final, we will assist customers in the following situations:
a. Damaged Items
If your item arrives damaged, contact us within 48 hours of delivery with:
Order number
Photos of the package and damaged item
Description of the issue
We will review the case and determine the appropriate next steps.
b. Incorrect Items
If you receive the wrong product, notify us within 48 hours of delivery.
We will correct the mistake at no additional cost to you.
c. Missing Items
If part of your order is missing, contact us within 48 hours so we can investigate and resolve the issue promptly.
4. Lost or Stolen Packages
Natures Rejuvenate is not responsible for packages lost or stolen after the carrier marks them as delivered.
We will assist you with filing a carrier claim, but we cannot issue refunds or replacements for such incidents.
5. Digital Receipts & Proof of Purchase
Customers must keep their order confirmation or receipt as proof of purchase.
We may request this during issue resolution.
6. Chargeback Policy
Initiating a chargeback for a valid, fulfilled order that falls under this policy may result in:
Account suspension
Denial of future purchases
Submission of all supporting documentation to your bank or payment provider
We strongly encourage customers to contact us first to resolve any issues.
7. Contact Information
For issues regarding damaged, missing, or incorrect items, contact us:
📧 Email: naturesrejuvenateweb@gmail.com
🌐 Website: naturesrejuvenate.com